Vodafone Cash transfer still free, customers pay only 1.5% E-levy

Patricia Obo-Nai, Vodafone Ghana CEO

Vodafone Ghana has announced that all Vodafone Cash transfers remain free and transfers above GHS100 are subject to only the  government’s 1.5 % electronic transfer levy (e-levy). 

In a statement, the telco noted that, in practical terms, the 1.5% e-levy should have meant that Vodafone Cash customers were going to be charged 2.25% of whatever amount they transfer as fees and taxes.

“Vodafone Cash customers, however, will only be required to pay the 1.5 % e-levy as the Telco continues to waive ALL transfer fees to any network,” the statement said.

Since the implementation of the e-levy on 1st May 2022, Ghanaians have shared numerous positive comments and commendations on social media concerning Vodafone Cash’s continued free transactions initiative.

In July 2020, Vodafone Cash took the unprecedented step of waiving all charges on any Vodafone Cash transfers to reduce the financial burden on customers brought on by the COVID-19 pandemic.

Chief Executive Officer of Vodafone Ghana, Patricia Obo-Nai stated that “At Vodafone, we understand that our customers are faced with financial difficulties due to the economic hardship resulting from the COVID-19 pandemic. This free service will help our customers navigate these challenges. We want our customers to confidently send money, be it for accessing health services, educational purposes, or urgent remittances to family and loved ones in remote parts of the country without worrying about transfer charges. We are excited that this service has brought great financial relief to our customers and small businesses across the country.”

Vodafone Cash has earned a name for itself by providing leadership through innovative financial products. In 2021, the free transfer service was awarded the Chartered Institute of Marketing (CIMG) Product of the Year, and won the Most Innovative Product of the Year at the Ghana Information Technology and Telecommunications Awards (GITTA).

Prior to this initiative, Vodafone Ghana was the first network operator to allow customers to continue to enjoy free charges on interoperability transactions (transactions to other networks) below GHS100.00 even after the Bank of Ghana lifted a directive for operators to waive the charges.

The move has also seen Vodafone Cash rising quickly to become the second largest mobile money platform in the country, even though still very far away from the market leaders, MTN MobileMoney.

To send money to other networks, Vodafone Cash subscribers should dial *110#, select option one ‘Send Money’, select option two ‘Other Networks’ and follow the steps.

Customers who have not subscribed to the service yet can simply dial *558# to register.

Non-Vodafone customers can purchase a SIM card from any Vodafone Agent or Retail Shop, register with a Ghana Card and then activate their cash wallet.


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